No problem, this can happen. Please log out and back into your Free2Move Account as a first step. This helps to update and synchronise the status of your account in the app.
If this doesn't help, please get in touch with us via firstname.lastname@example.org. It would be very helpful if you could provide us with some more information.
At which step of the registration are you getting stuck?
Are you receiving any kind of error message?
Please feel free to send us screenshots of the problem you are experiencing.