Don't worry! Start the scan again making sure to do the following:
- Take the document out of any cover (e.g plastic cover)
- Make sure that there is no light reflection on the picture nor on your personal data
- Make sure that all data is visible and easily readable
- Scan only original documents which are not yet expired
- Don't scan digital copies of your documents
- Make sure to select the correct document type and issuing country (in the grey area above before scanning the document)